Return & Service Policy

7 Days Return Policy

We accept returns within 7-days after receiving the item(s) and eligible only if  the received item(s) by the buyer is found not as described. Provided that  buyer returns the item in the same condition as it was received. If item received damaged by courier, please contact us first for us to initiate damage claim with the courier. 

To initiate a return authorization, please contact us at info@techsonar.com. For USA and Canadians, located in main land, we provide RETURN shipping labels,  but this excludes remote places from mainland or overseas such as Alaska , Hawaii and remote Canadian territories. The process is we will send return shipping label as well as instructions on how and where to send your package.

Items sent back to us without first requesting a return authorization will not be accepted.

You can always contact us for any return questions at info@techsonar.com.

We will notify you once we’ve received and inspected for your return, and let you know right in 72 hours after receiving for processing the refund. 

Exceptions / Non-Returnable items
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item. 

90 Days Repair Warranty

We provide 90 days service warranty on repaired items sold or items delivered after repair service. the warranty is on the specific work done , which is enough time to evaluate our repair work is successful. This policy is eligible  if the item is not abused or damaged by the customer.

NOTE: Service warranty might not be applicable if If item received is damaged due to shipping or transporting, please contact us first for us to initiate damage claim with the courier if damage occurred during shipping transportation. 

Repair Service 

In the list below are the terms for the repair , please contact us first for appointment before decide to drop item(s) for repair.  

*Items in service not claimed for 90 days after repair complete will be disposed at our discretion.

*Risk of failure or damage on aged, discontinued items could occur during troubleshooting and repair service, nevertheless, we apply professional precautionary measures and/or recommend a solution. 

*Initial Non-refundable deposit applies however it will be credited to full repair cost. 

*We provide 90 Days warranty on the work done.